4) 需退貨之顧客, 必須自攜保用証、購買單據及貨品於本公司指定時間到本公司寫字樓辦理退貨手續
The exchange and refund policy of Electric Appliances (ver2.0)
Thank you very much for purchasing Senga's products or services.
1. Customer can enjoy “7 Days Return and Exchange Guarantee” and subject to the terms and conditions:
I. Customer should apply for return or exchange at our office within 7 days from the date of the deposit note / sales memo.
Ii. Returned items must be unused, unopened, without any damages and scratches.
Iii. Items can only be exchanged for the same model, color and size.
Iv. Any promotional bonus such as free gifts, redeemed gifts or discounted items conditional upon the purchase of specific items, etc. must accompany the returned items for a refund. If customer fails to return the promotional bonus or if the promotional bonus was used or damaged, customer has to pay an equivalent amount as stipulated by the Company.
v. When refund, customer has to pay for the free service used during the purchase, including but not limited to delivery service.
vi. Refund will be made to customer in the form of the original payment or as decided by the Company. For credit card purchase, refund amount will be credited to the original credit card account used in the purchase. For crypto-currency purchase (if applicable), refund will be made in Hong Kong dollar. Customer has to pay 5% of refund amount as handling fee (rounded to the nearest dollar). If customer paid with coupons or complimentary gift certificates from the Company, the Company will not re-issue the coupons or gift certificates to customer.
vii. Refund amount will be the sum paid by the customer for the items less the fee charged (if any) for processing the return request.
2. Exceptions to the “7 Days Return and Exchange Guarantee”：
I. No return or exchange on displayed items, consignment items, substandard items, services, plastic shopping bag and its charging, and items so specified on the sales memo.
Ii. No return or exchange on items without all accompanying accessories, manuals and blank warranty cards.
Iii. Return or exchange of reserved items is only accepted within7 days from the date of the sales memo.
iv. For items with inherent quality defects, customer should contact the Company within 7 days from the date of goods receipt. Inherent quality defects do not include any difference between the product and the displayed item arising from the nature of materials
3. Customer should bring back the warranty certificate, invoice and product to our repair center for services. If customer wants a special on site physical inspection services, who should pay for the on site inspection fee $200 (not included consignment item)
4. Customers who need to return the goods must bring the warranty card, invoice and product to the Company's office to go through the return procedures at the specified time.
1. Any notice or consent to be given by the Company to customer may be given personally or by post or facsimile or electronic means to the address, phone number or email address specified on the deposit note / sales memo or as notified by customer. Such notice shall be deemed to have been received by customer immediately if transmitted by facsimile or electronic means or when personally delivered and one day after dispatch by post.
2. Should there be any query customer should contact Customer Service Hotline in office hours.
3. Customer confirms that all information provided by customer is accurate. Collection of personal data is subject to the terms and conditions stated in the policy statement, please contact the Company's customer service officer.
4. The Company shall not be liable for any loss or damage resulting from delay or failure to perform any of the terms and conditions where such delay or failure is due to the causes beyond control of the Company including without limitation to war, riots, act of God, epidemic, restraints imposed by government or any other industrial or trade disputes, fires, explosions or other calamities.
5. Customer shall not assign, transfer or otherwise any of its rights and obligations under these terms and conditions to any other third party without prior written consent from the Company.
6. No failure or delay of the Company to exercise any right power or remedy under these terms and conditions shall operated as a waiver. The rights, powers and remedies provided in these terms and conditions are cumulative and are not exclusive of any other rights.
7. If any provisions of these terms and conditions shall be construed to be illegal or invalid, they shall not affect the legality, validity and enforce ability of the other terms and conditions.
8. These terms and conditions embody the entire understanding between the Company and customer and there are no promises, terms or conditions, oral or written expressed or implied other than those contained herein.
9. The Company reserves the right to cancel or vary these terms and conditions in accordance with the law without prior notice.
10. These terms and conditions are written in both English and Chinese. In case of inconsistency, the Chinese version shall prevail. The terms and conditions in English version are obtainable from our staff.
11. These terms and conditions shall be construed in accordance with the laws of the Hong Kong Special Administrative Region of the People's Republic of China ("Hong Kong") and in case of any dispute the parties shall submit to the exclusive jurisdiction of the courts of Hong Kong.